{"id":122,"date":"2017-10-07T13:53:42","date_gmt":"2017-10-07T11:53:42","guid":{"rendered":"http:\/\/dev.basefit.bitdivision.de?page_id=122"},"modified":"2026-01-21T07:47:54","modified_gmt":"2026-01-21T06:47:54","slug":"agb","status":"publish","type":"page","link":"https:\/\/www.puregym.swiss\/en\/agb.html","title":{"rendered":"FAQ |  Terms &#038; Conditions |  Privacy statement | house rules"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text el_class=&#8221;headline&#8221;]<\/p>\n<h2 style=\"text-align: center;\">FAQ<\/h2>\n<h3 class=\"sub-headline\" style=\"text-align: center;\">Frequently Asked Questions<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion style=&#8221;flat&#8221; shape=&#8221;square&#8221; c_icon=&#8221;&#8221; active_section=&#8221;-1&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;basefit&#8221;][vc_tta_section title=&#8221;Where do I get my membership card\/membership badge?&#8221; tab_id=&#8221;membership&#8221;][vc_column_text]<\/p>\n<p class=\"p1\">The badge is issued directly and is not sent to you.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I suspend or interrupt my membership?&#8221; tab_id=&#8221;1505678334872-8ae275b0-3387&#8243;][vc_column_text]<\/p>\n<p class=\"p1\">Yes, of course. It is sometimes necessary to take a break from training. If the break is longer than 4 weeks, you can suspend your membership for any of the following reasons:<\/p>\n<ul>\n<li>Illness (by providing a medical certificate)<\/li>\n<li>Military service (by providing marching orders)<\/li>\n<li>Job-related overseas assignment (proof required)<\/li>\n<li>Pregnancy (by providing a medical certificate)<\/li>\n<\/ul>\n<p>For a processing fee of CHF\u00a025.00, we will credit you the suspension period at the end of your membership period.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I use the studio every day?&#8221; tab_id=&#8221;1505686168070-9c69f8cb-698d&#8221;][vc_column_text]<\/p>\n<p class=\"p1\">Yes. Our puregym.swiss studios are open every day, including Sundays and holidays. The opening hours of each studio can be viewed online or are posted the club.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do I need to give notice at the end of my membership?&#8221; tab_id=&#8221;1505686313322-2603c029-2e32&#8243;][vc_column_text]<\/p>\n<p class=\"p1\">Yes. Unless written notice is given no later than 3 months before the end of the contract period, the contract will renew for a further 12 months under the existing terms and conditions.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When can I make a contract?&#8221; tab_id=&#8221;1505686240399-75820c8d-c3b8&#8243;][vc_column_text]<\/p>\n<p class=\"p1\">You can sign a contract with puregym.swiss from the age of 16. Consent of a parent or guardian is required in such cases. You must be 18 to register as a member online.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I use my badge to work out other puregym.swiss clubs?&#8221; tab_id=&#8221;1505686176607-494ecf30-d37a&#8221;][vc_column_text]If you take advantage of a special offer price, access is limited to one studio only \u2013 with the standard price you can train in all clubs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if I am a little late in paying my membership fee?&#8221; tab_id=&#8221;1505686361310-92c6406d-3735&#8243;][vc_column_text]<\/p>\n<h4 class=\"p1\">THE GENERAL RULE IS:<\/h4>\n<p class=\"p1\">If you contact us in advance (on receipt of the first payment reminder), depending on the situation we would be glad to discuss the available options. You may contact us by sending an email to <a href=\"https:\/\/puregym.swiss\/en\/company.html#kontakt\">contact<\/a>. All payments that are not received on time will be subject to late payment charges. The applicable charges are CHF\u00a010.00 after the 1st reminder and CHF\u00a015.00 after the 2nd reminder.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I would like to change my existing membership package. Who should I talk to?&#8221; tab_id=&#8221;1505686397194-25cefeee-ce9c&#8221;][vc_column_text]<\/p>\n<p class=\"p1\">Contract changes can only be made personally at the studio. The best person to talk to about this is the manager of your studio. When a contract is changed, the term is reset and starts again.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I&#8217;m not sure when my next payment is due. Where can I get that information?&#8221; tab_id=&#8221;1505686475657-fbcaff0b-f46b&#8221;][vc_column_text]<\/p>\n<p class=\"p1\">The club where you registered would be pleased to help you with your question.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Where can I find the account and bank information of the studios?&#8221; tab_id=&#8221;1505686475224-8e2c8929-8626&#8243;][vc_column_text]<\/p>\n<p class=\"p1\">Account details can be found on this page: <a href=\"\/bankverbindungen.html\">Go to account info<\/a><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;headline&#8221;]<\/p>\n<h1><a id=\"AGB\" class=\"anker\" name=\"AGB\"><\/a><\/h1>\n<h2 style=\"text-align: center;\">Terms &amp; Conditions<\/h2>\n<h3 class=\"sub-headline\" style=\"text-align: center;\">our clubs<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;filelist&#8221;]<\/p>\n<ul>\n<li class=\"file pdf\"><a href=\"\/wp-content\/uploads\/2025\/06\/TCs-English_version3_2025.pdf\" target=\"_blank\" rel=\"noopener\">Terms &amp; Conditions<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;filelist&#8221;]<\/p>\n<ul>\n<li class=\"file pdf\"><a href=\"https:\/\/www.puregym.swiss\/en\/offer-terms-and-conditions.html\" target=\"_blank\" rel=\"noopener\">Offer Terms and Conditions<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;filelist&#8221;]<\/p>\n<ul>\n<li class=\"file pdf\"><a href=\"https:\/\/www.puregym.swiss\/en\/reformer-pilates-and-premium-classes.html\" target=\"_blank\" rel=\"noopener\">Reformer Pilates and Premium Classes<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;headline&#8221;]<a id=\"Hausordnung\" class=\"anker\" name=\"Hausordnung\"><\/a><\/p>\n<h2 style=\"text-align: center;\">House rules<\/h2>\n<h3 class=\"sub-headline\" style=\"text-align: center;\">our clubs<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;filelist&#8221;]<\/p>\n<ul>\n<li class=\"file pdf\"><a href=\"\/wp-content\/uploads\/2025\/05\/250521_Hausordnung_A4_EN-1.pdf\" target=\"_blank\" rel=\"noopener\">Club rules<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=&#8221;headline&#8221;]<a id=\"Hausordnung\" class=\"anker\" name=\"Hausordnung\"><\/a><\/p>\n<h2 style=\"text-align: center;\">Privacy Policy<\/h2>\n<h3 class=\"sub-headline\" style=\"text-align: center;\">our clubs<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;filelist&#8221;]<\/p>\n<ul>\n<li class=\"file\"><a href=\"\/en\/privacy-policy.html\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text el_class=&#8221;headline&#8221;] FAQ Frequently Asked Questions [\/vc_column_text][vc_tta_accordion style=&#8221;flat&#8221; shape=&#8221;square&#8221; c_icon=&#8221;&#8221; active_section=&#8221;-1&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;basefit&#8221;][vc_tta_section title=&#8221;Where do I get my membership card\/membership badge?&#8221; tab_id=&#8221;membership&#8221;][vc_column_text] The badge is issued directly and is not sent to you. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I suspend or interrupt my membership?&#8221; tab_id=&#8221;1505678334872-8ae275b0-3387&#8243;][vc_column_text] Yes, of course. It is sometimes necessary to take a break from [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-122","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.puregym.swiss\/en\/wp-json\/wp\/v2\/pages\/122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.puregym.swiss\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.puregym.swiss\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.puregym.swiss\/en\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.puregym.swiss\/en\/wp-json\/wp\/v2\/comments?post=122"}],"version-history":[{"count":23,"href":"https:\/\/www.puregym.swiss\/en\/wp-json\/wp\/v2\/pages\/122\/revisions"}],"predecessor-version":[{"id":391596,"href":"https:\/\/www.puregym.swiss\/en\/wp-json\/wp\/v2\/pages\/122\/revisions\/391596"}],"wp:attachment":[{"href":"https:\/\/www.puregym.swiss\/en\/wp-json\/wp\/v2\/media?parent=122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}