Hurry, ends soon! Annual Core subscription from only CHF 499, no registration fee and train for free until 1 March. At the last step in the webshop use code CORE99

Support

Topic Areas

Becoming a member

1. I have registered online. How do I get my membership card?

You can pick up your membership card at your CLUB at any time during the stated opening hours. Please bring a valid ID with you.

2. How do I receive my membership invoice?

Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always up to date. You can check it at MYPUREGYM. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.

3. Can I start my subscription at any time?

Core/Premium 12 and Core/Premium 24 subscriptions always start on the first day of the month. However, it is still possible to get started right away. Core/Premium 1 subscriptions begin one day after conclusion of the contract.

    Your question wasn't answered? Ask us!

    Change membership

    1. Can I cancel the additional subscriptions at any time?

    You can cancel the additional subscription by giving notice to the end of its contractual term. Please observe the notice period stipulated in your contract.

    2. How can I add additional subscriptions to my existing membership?

    You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Please note that in case of a contract change, the concluded contract period starts all over again. Payments already made will be offset.

    3. What do the additional subscriptions include?

    • Drinks: isotonic mineral drinks (0.5 l/0.5 h during training)
    • Solarium: solarium use for 10 minutes a day
    • Power Plate: use of the vibration training device for 20 minutes a day
    • Nutrition*: access to one product each day
    • Live Group Fitness*: participation in all Live Group Courses
    • Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass
    • HydroMassage*: use of the therapeutic massage chair for 10 minutes per day
    • *currently available in selected clubs only

    4. Can I transfer my membership to another person?

    Yes, you are welcome to transfer your membership to another person. To do this, please send a request to the Member Administration Department via the CONTACT FORM. Please refer to the GTC for further information in this regard.

    5. How do I get the additional subscriptions that are offered?

    These can easily be additionally booked when the contract is concluded. You can choose from the following options:

    • Drinks
    • Solarium
    • Power Plate
    • Nutrition*
    • Live Group Fitness*
    • Boditrax*
    • HydroMassage*
    • *currently available in selected clubs only

    6. Can I change the studio?

    Yes, you can change the studio. You can find all the information about changing studios under MYPUREGYM and apply online.

    7. I have a long-term illness and would now like to cancel my membership. What do I do?

    Premature termination in the event of long-lasting inability to work out due to illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via MYPUREGYM. Please refer to Item 17 of the GTC for further terms and conditions for termination due to inability to work out.

      Your question wasn't answered? Ask us!

      Book addition

      1. How can I add additional subscriptions to my existing membership?

      You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Please note that in case of a contract change, the concluded contract period starts all over again. Payments already made will be offset.

      2. How many additional subscriptions can I purchase on mypuregym.swiss?

      If you don’t already have an additional subscription, you can purchase one additional subscription or the All in One. If you already have an additional subscription, you can upgrade to the All in One. But you can’t buy a further additional subscription.

      3. How can I switch from the old All in One to the new All In One with Nutrition, Live Group Fitness or other additional subscriptions?

      Currently, this change cannot be made on mypuregym.swiss. Please contact our Membership Administration Department by sending an e-mail to [email protected].

      4. What do the additional subscriptions include?

      • Drinks: isotonic mineral drinks (0.5 l/0.5 h during training)
      • Solarium: solarium use for 10 minutes a day
      • Power Plate: use of the vibration training device for 20 minutes a day
      • Nutrition*: access to one product each day
      • Live Group Fitness*: participation in all Live Group Courses
      • Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass
      • HydroMassage*: use of the therapeutic massage chair for 10 minutes per day
      • *currently available in selected clubs only

      5. How can I pay for the additional subscription?

      For members with a monthly membership, the amount for the additional subscription will be debited from the credit card on file with mypuregym.swiss one day after your purchase. Members with annual membership can pay the amount in the club (except for Bern Lorraine) or by invoice within 20 days. Invoices will be sent at the beginning or the end of the month.

      6. When can I start using the additional subscription?

      You can start using the additional subscription once you have completed the purchase and received confirmation.

      7. Can I swap the additional subscription for a different additional subscription before it expires?

      No, that's not possible. First cancel the additional subscription that you no longer want, giving notice to the end of its term. Then you can purchase the additional subscription you want. You can upgrade to an All in One subscription at any time.  

      8. Can I cancel the additional subscription again at any time?

      You can cancel the additional subscription by giving notice to the end of its contractual term. Please respect the notice period in your contract.

        Your question wasn't answered? Ask us!

        Pausing membership

        1. Can I pause my membership?

        Yes, you can pause your membership with or without cause. You can apply for a time stop with cause for the following reasons:

        • A medically certified inability to work out due to illness or accident
        • Job-related stay abroad
        • Proven military and civil defence service
        • Pregnancy
        A time stop with cause can be requested from a period of at least 4 weeks for a maximum of 9 months by submitting a certificate via MYPUREGYM. In addition to the Time Stop with Cause option, all members may pause their memberships for 1 month up to a maximum of 3 months per year without specific cause. A time stop is possible only for full months. Pauses start only after the application has been approved and cannot be applied for retroactively. Please note that this is a time credit at the end of the contract term and that the fee amount is still due. Please refer to Item 13 of the GTC for further information.

        2. How can I pause my membership?

        You can apply for a time stop via MYPUREGYM Please select a reason for a time stop with cause and upload the certificate. No certificate is required to apply for a time stop without cause. All you need to do is select the start and end dates. Time stops with and without cause shall be granted only upon the submission of an application form and payment of a service fee of CHF 25.00 (no fee shall be charged to Premium Members).

        3. Can I extend my membership pause period?

        Yes, your membership pause period can be extended. To do this, please submit the follow-up certificate via MYPUREGYM.

        4. Can I pause my membership without cause?

        Yes, all members can pause their membership for 1 month up to a maximum of 3 months per year without specific cause. A service fee of CHF 25.00 will be charged to Core Members. No fee shall be charged to Premium Members.

        5. I did not pause my membership during my first year with PureGym. Can I pause my subscription for up to 6 months in the following year?

        No, a time stop without cause of 1-3 months per year is not cumulative.

        6. Can I apply for a time stop retroactively?

        No, no time stop can be requested for a previous period.

        7. Can I restart my membership before the pause period is over?

        Should you be able to work out again during the pause period, please let us know. We will be happy to reactivate your contract. Please note that the reduced duration can affect the end of your contract. LINK TO CONTACT FORM

          Your question wasn't answered? Ask us!

          Renewal of my membership

          1. My contract has been renewed. Why has my price increased?

          You might have signed up for a promotional rate that has now been extended to our standard rate. Please check your contract with the corresponding comment field.

          2. I am interested in the current promotional offer. Does this also apply to me?

          That depends on the specific offer. Please contact an employee in your club directly within the promotion period. They will be able to answer your questions directly.

          3. Can I cancel the additional subscriptions at any time?

          You can cancel the additional subscription by giving notice to the end of its contractual term. Please observe the notice period stipulated in your contract.

          4. How can I add additional subscriptions to my existing membership?

          You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Please note that in case of a contract change, the concluded contract period starts all over again. Payments already made will be offset.

          5. Can another person pay for my membership?

          Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

          6. How do I receive my membership invoice?

          Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always up to date. You can check it at MYPUREGYM. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.

          7. How do I pay for membership?

          Your membership payment options are as follows:

          1. Online: Mastercard, Visa, Paypal, Postfinance
          2. In person in our clubs: EC, Mastercard, Visa

          8. I have noticed that PureGym has new subscriptions (Core and Premium). What happens to my current subscription if I don't cancel it?

          The subscription is renewed on the previous terms and conditions.

          9. I have taken out a promotional subscription. How much do I pay to have it renewed?

          The promotional subscription is renewed at the normal rate that was in effect at the time the promotional subscription was taken out. These conditions are specified in your membership terms. Note: If you have taken out a promotional subscription with free add-ons, the add-ons will automatically be renewed with the subscription at the prices valid at the time of purchase, unless you have cancelled the add-ons in good time. You will find the relevant information in your contract, which you received by email after signing the contract.

          10. I have purchased a Core 12 subscription. Is it possible to upgrade to Premium?

          There is always the option to upgrade the subscription. Depending on the remaining term, you can pay an extra fee for the upgrade. Please contact the Member Administration Department for personal advice. Important: If you upgrade to Premium, your subscription will also be extended to Premium.

            Your question wasn't answered? Ask us!

            Premium contracts

            1. I am a Premium Member. On which days and how often can I bring a friend for free?

            You can bring a friend for free every Saturday and Sunday without any time and frequency restrictions, but only one friend per visit at a time. Note: This does not apply to public holidays.

            2. Do friends always have to show their official identity papers (passport, identity card or driver's license)?

            Yes, they are required to bring their ID's with them and show them every time they visit the club. Friends must also sign the visitors' book in the club.

            3. Can the friend also benefit from the extras?

            Yes, as long as the primary member has the extras included in his/her service package.

            4. My friend tried to check in, but it didn't work. Why?

            The Friend ID will only work after you have checked in to the club as a primary member. Then your friend can check in at the same club.

            5. I lost my Friend ID. How do I get a new one?

            You can receive a new Friend ID at the club for a fee of CHF 20.00.

            6. I have a premium subscription but nevertheless received a bill. Why?

            You will receive a renewal invoice in the last month of your current membership. As a Premium Member you can cancel your membership up to the last day of your current term. Your invoice will state the period for which the membership fee applies and the latest date by which you must pay it. Without active cancellation, your membership will be automatically renewed on the previously agreed conditions. Please note that you cannot train with us with an open debt claim.

            7. I am a Premium Member. Can I pause my subscription?

            As a Premium Member, you can pause your membership for 1 to 3 months per year free of charge and without prior approval. For time stops longer than 3 months (4-9 months), you will need a doctor's/ employer's certificate/ certificate of military service (if applicable). Longer time stops are also free for Premium Members. The deadlines for payments and cancellations shall remain the same. You can pause your contract via MYPUREGYM.

            8. As a Premium Member, I did not pause my subscription during my first year with PureGym. Can I pause my subscription for up to 6 months in the following year?

            No, the time stop option of 1-3 months per year for Core/Premium members is not cumulative.

              Your question wasn't answered? Ask us!

              24/7 opening hours

              1. Which gyms will have 24/7 hours of operation?

              The PureGyms in Wohlen, Wetzikon, Horgen and Jona are open 24/7. You can find more information HERE.

              2. When is the 24/7 gym unsupervised?

              You can find more information regarding the unsupervised hours of your gym HERE.

              3. What do I need to consider when using the gym during the unsupervised hours?

              Please observe the following 6 instructions when the gym is unsupervised:

              1. Important information – Please read this DOCUMENT to find out how to stay safe when the gym is unsupervised.
              2. Good health it is crucial that you are ‘fit to work out’. If you have any conditions or illnesses that might pose a risk, it is best to get advice on how to exercise while staying safe.
              3. Workout experience – some equipment or exercises may be complex, especially the first time you try them. If you need an introduction, you can book one HERE.
              4. Know your gym – get familiar with the location plan of the gym and the equipment, know where the emergency help points are (you will find them around the gym), where the emergency exits are, and where the defibrillator is located. This is especially important if you work out at night and are alone in the gym.
              5. Seek help – if you are unwell, injured or concerned about your health, seek help! If our team is not there, call another member or use one of the red emergency points. We have an emergency team on site 24/7 to assist you.
              6. Bring a friend – if you can, working out with friends is not only more fun, but you'll also have someone looking out for you. Of course, this may not be possible (especially if you work out late at night or in the morning). Another option would be to have other members nearby in case you need assistance. It is not allowed to use free weights like barbells or dumbbells during unsupervised hours.

              4. Le club de fitness est-il sous vidéo surveillance?

              Oui, toutes les activités dans nos clubs PureGym sont enregistrées. Notre équipe de sécurité est présente 24 h/24, 365 jours par an.

                Your question wasn't answered? Ask us!

                Payment and membership card

                1. My contract has been renewed. Why has my price increased?

                You might have signed up for a promotional rate that has now been extended to our standard rate. Please check your contract with the corresponding comment field.

                2. Can another person pay for my membership?

                Of course, another person can also pay for your membership. It is important to ensure that your membership number and your full name is given when the payment is made.

                3. How do I receive my membership invoice?

                Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. Please make sure that your email address is always up to date. You can check it at MYPUREGYM. Please remember to always check your spam folder. Your invoice will indicate the individual items with duration. In addition, your current membership lists all booked options which are covered by the fitness fee.

                4. I have received an email with an invoice/reminder, but have already paid. What should I do?

                Please check the invoice date and payment date. We may not have received your payment in our account before the invoice was sent. If this is not the case, please feel free to CONTACT us.

                5. How do I pay for membership?

                Your membership payment options are as follows:

                1. Online: Mastercard, Visa, Paypal, Postfinance
                2. In person in our clubs: EC, Mastercard, Visa

                6. My membership card is lost or has been stolen. How do I get a new membership card?

                You can get a new membership card at any time at the club for a fee of CHF 20.00.

                7. I have registered online. How do I get my membership card?

                You can pick up your membership card at your CLUB at any time during the stated opening hours. Please bring a valid ID with you.

                8. My membership card is blocked. What could be the reason for this?

                This can be due to several reasons: Perhaps you have received an invoice or reminder because your membership fee is outstanding? In that case, you cannot resume your workouts until you have paid your membership fee. Have you submitted a workout credit voucher (pause)? You cannot work out while membership is suspended. These months will then be added to your membership as a time credit. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? For Off Peak memberships, access is granted daily until 2 pm. If you want to work out without restrictions, you can contact an employee directly in the studio to sign a contract amendment. Have you received a payment deferral from the Member Administration Department as a gesture of goodwill? You cannot work out at PureGym until you have paid the full membership fee. This also applies in the case of payment deferrals. Do you have a promotional rate and want to work out in another studio? You can work out in all PureGym clubs only at the standard rate. Perhaps your data is incomplete or incorrect? You can check it or change it directly at MYPUREGYM.

                  Your question wasn't answered? Ask us!

                  Fitness On-Demand

                  1. I have taken out a Core/Premium subscription. How do I get access to Fitness On-Demand?

                  You will receive the login details in your welcome email. Please contact the MV (Membership Administration Department) if you did not receive this email or visit FITNESS ON-DEMAND.

                  2. I'm logged in, but Fitness On-Demand isn't working. What can I do?

                  Please try to switch browsers or press F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC) to refresh.

                    Your question wasn't answered? Ask us!

                    Live Group Fitness

                    1. How can I book a Live Group Fitness course?

                    You can book a Live Group Fitness course via APP or MYPUREGYM.

                    2. Can I book Live Group Fitness courses without an addtional subscription?

                    You can book Live Group Fitness courses against payment of CHF 15.00 per course, provided you have a subscription with access to all PureGym clubs or are a Core Member in a club with Live Group Fitness. In the latter case, you can book only Live Group Fitness that take place in your club.

                      Your question wasn't answered? Ask us!

                      Change of personal data

                      1. My personal data has changed. Where can I make the necessary changes?

                      You can easily change your home address, email address and phone number yourself at MYPUREGYM. To do this, please log on directly to MYPUREGYM Important: If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. However, the email address can be changed at any time by an employee in the studio.

                      2. How do I change my payment options?

                      When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. This does not include monthly memberships, the fees of which are always collected automatically via the selected mode of payment. For further information pl. refer to the to GTC.

                        Your question wasn't answered? Ask us!

                        Health insurance reimbursement

                        1. How do I get my money back from the health insurance provider?

                        HERE you will find all information regarding health insurance refund.

                          Your question wasn't answered? Ask us!

                          Terminating my membership

                          1. I have a long-term illness and would now like to cancel my membership. What do I do?

                          Premature termination in the event of long-lasting inability to work out due to illness or accident is possible on presentation of a medical certificate. The certificates are checked individually. Please send us the certificate via MYPUREGYM. Please refer to Item 17 of the GTC for further terms and conditions for termination due to inability to work out.

                          2. I have moved and would now like to cancel my membership. What do I do?

                          You can terminate prematurely due to change of residence if the distance between the main place of residence and a PUREGYM CLUB is more than 20 km. So if you have moved to the vicinity of another PUREGYM club, you are welcome to apply for a studio change via MYPUREGYM. Please refer to Item 14 in the GTC for further terms and conditions for termination due to a change of the place of residence.

                          3. I have terminated my membership and still have a credit. How do I get it back?

                          Please send us a message with your bank details, membership number and credit amount via the CONTACT FORM.

                          4. I have terminated my membership and still receive an invoice. What do I do?

                          Please check the date and year on the confirmation of termination carefully. If you missed your notice period, this invoice is your renewal invoice. Have you observed the notice period or has the termination not been confirmed yet? Then please get in touch with the Member Administration Department via the CONTACT FORM.

                          5. What are the notice periods?

                          All PureGym memberships have a notice period of 3 months before the end of the contract, except for the Core and Premium contracts. These contracts have a 1 month (Core) or 1 day (Premium) notice period. You will find the termination clause on your membership card. This does not include monthly memberships. They have a notice period of 10 days. Please refer to the GTC for the cancellation terms and conditions for monthly memberships.

                          6. How do I cancel my registration?

                          You have the following options to terminate your PureGym membership:

                          Via mypuregym.swiss

                          • Log in to MYPUREGYM.SWISS and select the option "Vertrag kündigen [Terminate contract]" under "Mein Vertrag [My Contract]".
                          • If you cancel via MYPUREGYM.SWISS, you will immediately receive a confirmation of cancellation by e-mail.

                          Via contact form

                          • Send us a written cancellation via the CONTACT FORM.
                          • If you terminate your contract via the contact form, you will receive an automatic reply with a ticket number after a short while. Please keep this ticket number on file until you have received the cancellation confirmation from us. The ticket number serves as proof of the submitted cancellation.

                          Via e-mail

                          • Send us an e-mail with the RE: "Termination" to [email protected].
                          • If you terminate the contract via e-mail, you will receive an automatic reply with a ticket number after a short while. Please keep this ticket number on file until you have received the cancellation confirmation from us. The ticket number serves as proof of the submitted cancellation.

                          Via registered letter (only in exceptional cases)

                          • Send us a written notice of termination by registered letter to PureGym, Grabenwisstrasse 5, CH 8604 Volketswil, with the note " Termination".

                          Please note that only written notices of termination will be accepted.

                            Your question wasn't answered? Ask us!

                            mypuregym.swiss

                            1. What should I do if I cannot log in?

                            If you are unable to log in, it may be due to the following problems:

                            • The email address on the contract differs from the email address entered. If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. However, the email address can be changed at any time by an employee in the studio.
                            • Have you been a member before? Your email address may have been stored in our system more than once.
                            • You did not receive a confirmation email? Then please check your spam folder.

                            You were unable to solve the problem despite the checks? Then please contact the Member Administration Department via the CONTACT FORM.

                            2. What can I manage myself at mypuregym?

                            In the MYPUREGYM online customer centre you will find all the information about your membership. Here you can:

                            • View and change all personal data
                            • View all club data
                            • Generate the Qualicert form for health insurance refund
                            • Request a club change
                            • Request a workout credit voucher (time stop)
                            • View all exclusive discounts for our members
                            • and much more.

                            3. How do I sign up for mypuregym?

                            Go to MYPUREGYM and log in with your email address and password. You don't have access yet? Then please generate your password on the left side with your stated email address. You will then receive an email confirming your registration, please click on the given confirmation link. You will receive your access data immediately and can log in with it on the mypuregym.swiss interface.

                              Your question wasn't answered? Ask us!

                              Problems with access

                              1. My membership card is blocked. What could be the reason for this?

                              This can be due to several reasons: Perhaps you have received an invoice or reminder because your membership fee is outstanding? In that case, you cannot resume your workouts until you have paid your membership fee. Have you submitted a workout credit voucher (pause)? You cannot work out while membership is suspended. These months will then be added to your membership as a time credit. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? For Off Peak memberships, access is granted daily until 2 pm. If you want to work out without restrictions, you can contact an employee directly in the studio to sign a contract amendment. Have you received a payment deferral from the Member Administration Department as a gesture of goodwill? You cannot work out at PureGym until you have paid the full membership fee. This also applies in the case of payment deferrals. Do you have a promotional rate and want to work out in another studio? You can work out in all PureGym clubs only at the standard rate. Perhaps your data is incomplete or incorrect? You can check it or change it directly at MYPUREGYM.

                                Your question wasn't answered? Ask us!

                                Offers

                                1. I missed a price campaign, what can I do? We are very sorry about this, but it cannot be availed of retrospectively.

                                PureGym also offers very attractive standard rates. You can take advantage of these at any time. You are welcome to secure a special rate during the next promotional offer.

                                2. I am interested in the current promotional offer. Does this also apply to me?

                                That depends on the specific offer. Please contact an employee in your club directly within the promotion period. They will be able to answer your questions directly.

                                3. How can I book a free trial training?

                                You can easily and conveniently book your free trial training online HERE You can expect a one-hour individual instruction provided by a professional trainer on site. If something else comes up: Please contact your club to reschedule or cancel your appointment. You can find the club's phone number HERE

                                4. What do the additional subscriptions include?

                                • Drinks: isotonic mineral drinks (0.5 l/0.5 h during training)
                                • Solarium: solarium use for 10 minutes a day
                                • Power Plate: use of the vibration training device for 20 minutes a day
                                • Nutrition*: access to one product each day
                                • Live Group Fitness*: participation in all Live Group Courses
                                • Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass
                                • HydroMassage*: use of the therapeutic massage chair for 10 minutes per day
                                • *currently available in selected clubs only

                                5. How do I get the additional subscriptions that are offered?

                                These can easily be additionally booked when the contract is concluded. You can choose from the following options:

                                • Drinks
                                • Solarium
                                • Power Plate
                                • Nutrition*
                                • Live Group Fitness*
                                • Boditrax*
                                • HydroMassage*
                                • *currently available in selected clubs only

                                6. In which clubs can I conclude monthly contracts?

                                Monthly contracts can be concluded in all clubs. Please refer to the General Terms and Conditions (GTC) for further information about monthly memberships. You can obtain information ONLINE or ask a member of staff at the club.

                                7. How do I register with PureGym?

                                Your PureGym registration options are as follows:

                                1. 1. Online through our WEBSITE
                                2. 2. In person in our clubs
                                You can find an overview of our clubs HERE.

                                  Your question wasn't answered? Ask us!

                                  Under 18 Membership

                                  1. What is the minimum age to work out at PureGym?

                                  Children under the age of 14 shall not be granted access to the PureGym fitness club. Children between the ages of 14 and 16 who are working out at PureGym must always be accompanied and supervised by a parent or legal guardian. Adolescents from the age of 16 and above are allowed to work out only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership contract).

                                  2. Does PureGym offer childcare? Can I bring my baby/child to the workout session?

                                  Unfortunately, we do not have childcare in our clubs. Therefore, it is not possible to bring babies and children under the age of 14 with you.

                                  3. How do I register if I am under 18?

                                  You must be at least 14 years old to become a member of PureGym. A parent or legal guardian must also be present and sign the membership contract when you register with the club. A valid ID of the parent or legal guardian and the declaration of consent are also required.

                                  Please refer to our HOUSE RULES for further terms and conditions.

                                    Your question wasn't answered? Ask us!

                                    Marketing

                                    1. My company is interested in a cooperation agreement. Where can I register for the discounted membership?

                                    The competent person in your company can contact us via the CONTACT FORM. We will get back to you as soon as possible to discuss further steps. You can then register your membership directly in the studio. However, it is essential that a company cooperation already exists.

                                      Your question wasn't answered? Ask us!

                                      Other questions

                                      1. Can I park for free in the club of my choice?

                                      Parking facilities vary from club to club. You can obtain more information directly from an employee of the club.

                                      2. In which clubs can I conclude monthly contracts?

                                      Monthly contracts can be concluded in all clubs. Please refer to the General Terms and Conditions (GTC) for further information about monthly memberships. You can obtain information ONLINE or ask a member of staff at the club.

                                      3. How do I change my payment options?

                                      When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). The renewal fees can be paid online at any time using the payment slip on your invoice. This does not include monthly memberships, the fees of which are always collected automatically via the selected mode of payment. For further information pl. refer to the to GTC.

                                      4. How can I apply to PureGym?

                                      You can find an overview of all vacancies HERE Please click directly on the selected vacancy. You can upload your application there.

                                      5. How can I check in at the fitness studio?

                                      Our clubs have a check-in system with a turnstile. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20.00 after signing the contract.

                                      6. Why can't I work out in jeans or work clothes?

                                      You should wear sports pants, a T-shirt, clean shoes and towel to be able to work out in our gyms. See GTC.

                                      7. Can I bring my friends and acquaintances to work out with me in the gym?

                                      You are more than welcome to bring your friends or acquaintances to work out with you in the gym. It is best to make an appointment for a FREE TRIAL TRAINING in your club right away.

                                      8. What are the house rules and what do they state?

                                      The house rules contain all regulations and guidelines which must be observed in the studio by our members. This is accepted by all members upon conclusion of the contract. Please click here to read the HOUSE RULES.

                                      9. What are the opening hours of the club?

                                      Opening hours vary from club to club. An overview of the opening hours of all clubs can be found HERE.

                                        Your question wasn't answered? Ask us!

                                        Important topics

                                        Health insurance reimbursement

                                        Premium contracts

                                        24/7 opening hours

                                          For questions regarding B2B and press, please fill out the contact form below!


                                          Cookie SVG

                                          We use cookies to give you the best possible experience on our website. By continuing to use this website, you consent to the use of cookies. For more details, please see our Cookie Policy.

                                          I agree